Origin Chome

Try turning on your phone's location services and then attempt the pairing process again.

BS locks are suitable for most doors (including composite, uPVC, and wooden) with a thickness between 44-70mm. The existing mechanical lock simply needs to be removed and replaced with the BS lock. Installation is straightforward using the provided instructions. The lock body must feature a lift-up handle mechanism. Consult your dealer if you are unsure about compatibility.

The lock provides a low-battery warning. Replace all batteries promptly after this alert. If the batteries die completely, a backup power port on the underside of the external lock allows you to connect a mobile power bank for temporary power to unlock. Replace the internal batteries immediately afterward.

You can share temporary or permanent electronic keys to a visitor's email address via the app. The visitor must have downloaded the app and registered as a user.

When a new software version is available, you will receive an alert upon using the app to unlock. You can then agree to upgrade the lock's software via Bluetooth.

No. For enhanced security, the BS lock operates via Bluetooth and requires physical proximity to unlock. Remote control is not supported.

Yes. The Blusafe app is available on both the Apple App Store and Google Play.

One. By default, this is the first user who scans the QR code to bind the lock.

Cards can be added by pressing the setup button or via the App. Deletion, however, must be done through the App.

Ensure the card is placed directly on the card reading area (indicated by the logo). If it still fails to read, we recommend replacing the card.

No. The cards are encrypted. You must purchase specialized replacement cards from BS or an authorized BS dealer.

50 cards.

If installed correctly, the door should open by pressing down the handle immediately after verification. If it still doesn't open, please contact your dealer or the manufacturer.

A serious injury may prevent recognition. We recommend registering multiple fingerprints from different fingers during setup.

No. The lock uses live biometric detection, making it impossible to unlock even with a copied fingerprint.

Fingerprints can be added by pressing the Settings button or via the App. However, they must be deleted through the App.

Clean your finger and the fingerprint sensor. Ensure your finger is placed correctly on the sensor and try several times. When registering a fingerprint, try scanning it from different angles, or register multiple fingerprints from different fingers.

The BS lock has an IP65 waterproof rating, similar to commercially available mobile phones. However, to ensure optimal sensitivity, please keep your fingers and the fingerprint sensor dry when using it.

50 fingerprints.