Privacy Policy

Last Updated: January 3, 2026

Effective Date: January 3, 2026

1. Introduction

Blusafe Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shop.blusafesolutions.com (the "Site") and use our smart home security products and services.

We operate globally, and this policy is designed to comply with laws in the United States (CCPA/CPRA), European Union & UK (GDPR), Canada (PIPEDA/CASL), Australia, and New Zealand.

2. Information We Collect

A. Personal Information

When you make a purchase or attempt to make a purchase, we collect:

  • Identity Data: Name, username.
  • Contact Data: Billing address, shipping address, email address, and telephone number.
  • Payment Data: Partial credit card details (processed securely by our third-party payment processors like Shopify Payments/PayPal; we do not store full card numbers).

B. Smart Device & Biometric Data (Crucial for Blusafe Users)

As a provider of smart security devices, we value your trust regarding sensitive data:

  • Biometric Data (Fingerprints): We do NOT store your fingerprint data on our cloud servers. Fingerprint data is encrypted and stored locally on the smart lock device itself. We do not have access to your raw biometric data.
  • App Usage Data: If you use the Blusafe App, we may collect device logs (battery level, lock/unlock history) to provide remote functionality and troubleshooting.

C. Device and Usage Information

When you visit the Site, we automatically collect specific information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

3. How We Use Your Information

We use your information to:

  • Fulfill Orders: Process payments, arrange for shipping (via our global warehouses), and provide invoices/order confirmations.
  • Customer Support: Troubleshoot smart lock installation or app connectivity issues.
  • Marketing: Send you emails about new products, special offers, and updates (only with your consent).
  • Improvement: Analyze Site usage to optimize our user experience.

4. GDPR (For Customers in the UK & Germany/EU)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have specific rights under the General Data Protection Regulation (GDPR).

  • Legal Basis: We process your personal data based on Contract (fulfilling your order) and Consent (marketing).
  • Your Rights:
    • Right to Access: You can request copies of your personal data.
    • Right to Rectification: You can request that we correct any information you believe is inaccurate.
    • Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data under certain conditions.
    • Data Portability: You can request that we transfer your data to another organization.
  • Cross-Border Transfer: Your information may be transferred outside of Europe (e.g., to Shopify servers in Canada or the US). We ensure appropriate safeguards (Standard Contractual Clauses) are in place.

5. CCPA & CPRA (For Customers in California/USA)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to:

  • Know: Request disclosure of the categories and specific pieces of personal information we have collected.
  • Delete: Request deletion of personal information.
  • Opt-Out: Direct us not to sell or share your personal information.
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at support@blusafesolutions.com.

6. Sharing Your Information

We share your Personal Information with third parties to help us conduct our business:

  • Shopify: To power our online store.
  • Logistics Partners: Third-party warehouses (e.g., in the US East Coast, UK, DE) and carriers (FedEx, DHL, etc.) to deliver your order.
  • Marketing & Analytics: We use Google Analytics and Meta (Facebook) Pixel to help us understand how our customers use the Site.
  • Legal Compliance: We may share information to comply with applicable laws and regulations or to protect our rights.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience.

  • Essential Cookies: Necessary for the website to function (e.g., keeping items in your cart).
  • Analytics Cookies: Help us analyze site traffic (Google Analytics).
  • Advertising Cookies: Allow us to show you relevant Blusafe ads on other platforms.

You can control cookies through your browser settings.

8. Data Retention

We will maintain your Order Information for our records unless and until you ask us to delete this information, or as required by tax and accounting laws in your jurisdiction.

9. Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via email.